Delivers comprehensive, holistic view of customer information in a feature-rich solution designed for cost-effective, quick deployment
FrontRange, a market leader in Customer Relationship Management (CRM), IT Service Management, and voice applications for the mid-market, is further enhancing the GoldMine family of products with todays announcement of the availability of GoldMine Enterprise Edition. This new version of GoldMine includes the robust capability relied on by the mid-market, with greater flexibility that allows rapid configuration of the solution to deliver faster time to benefit, higher ease of use and a lower total cost of ownership than other existing CRM applications.
The days of the complex and business-unfriendly CRM system that took months to install and even longer to really work have passed, said Kevin J. Smith, vice president of products for FrontRange Solutions. Customers want lots of powerful and flexible features, but in a product that is quick to implement and easy to live with every day. They want to react quickly to changes in the market and to take immediate advantage of opportunities. GoldMine Enterprise Edition delivers these benefits and more for far less than the cost of traditional CRM applications.
Unlike most existing CRM systems, GoldMine Enterprise Edition is a modular solution. Organisations may select and add capabilities as required, rather than undertake a time-consuming, large-scale installation that includes many features that may never be used. Modules include relationship management, sales management, quoting, campaign management, lead management, and customer service and support.
Vice president of research for Service and Support Professionals Association, John Ragsdale said in his blog, Based on our 2006 Technology Survey, SSPA Research predicts that small and medium sized technology companies will spend at least $309 million on CRM in 2007more than twice the CRM spending of >$1B tech companiesand midmarket companies interested in a .NET CRM product should give GoldMine a look, with its multiple versions (Standard, Corporate, Premium, and the new Enterprise edition) targeting different sized businesses.
GoldMine Enterprise Edition also features a new highly flexible user interface that enables individuals to set up their own preferred screen appearance using simple dropdown menus rather than custom programming. The new product is built on the same Microsoft .NET platform upon which FrontRange Solutions developed its market-leading IT Service Management solutions. This architecture offers many advantages for delivering value to customers including a robust business rules engine for automating business processes and a dynamic integration capability utilising web services and XML.
We are pleased to bring GoldMine Enterprise to our many loyal partners and customers and to introduce the GoldMine brand to new customers, said FrontRange Solutions CEO Michael McCloskey. This exciting new product is the result of an aggressive development investment over the past two years and reflects our valuable experiences working closely with partners and delivering real value to our global customers. In addition, we have built GoldMine Enterprise on Microsoft .NET technology, and are happy to have been selected by Microsoft as the only CRM product in their Vista launch for our market.
About FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.7 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families are designed to optimise customer investment by their interoperability, specifically for small-to-medium-enterprise (SME) and distributed enterprise organisations.
Solution families are defined by three customer-centric market areas: Customer Relationship Management (CRM) including GoldMine; IT Service Management including the HEAT, ITSM and Infrastructure Management product lines; and Communication Interaction Management, including IP Office, GoldMine IP Voice Suite and IP Contact Center. This comprehensive product set provides a unique customer service and support scenario, unrivalled in the market today.
Customers representing 44 per cent of the Fortune 100 and 76 per cent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, lectricit de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network.