Fathers-to-be across Europe are relying on NetDespatch to alert couriers about the imminent delivery of their baby.
The couriers are part of Expressworld Couriers working on behalf of Life Sciences who collect and store stem cells collected from umbilical cord blood immediately after birth. The couriers have to respond within 4 hours across most of northern Europe to collect cells for rapid delivery to Life Sciences labs in Belgium and Germany.
Families in Europe are increasingly turning to stem cell storage as a health safeguard for their children. Stem cells are vital to the success of transplants and provide an excellent alternative to embryonic cells which are ethically disputed.
Because of the unpredictability of birth timings, Life Sciences needed to provide a quick and simple method to call on the nearest courier. With easy access, anytime from anywhere, the web provided the ideal solution. The stem cell service is pre-booked well in advance with personal details, home addresses and all hospitals stored on NetDespatch servers; ready for retrieval as soon as the birth alert is received.
NetDespatch has fully integrated its Velocity web services with the Life Sciences customer service centre in the Netherlands and courier networks covering Germany, Switzerland, Austria and the Benelux countries. To enhance the service, customer service agents have been equipped with Velocity Unwired, a mobile data application developed by Cognito and NetDespatch allowing agents to work remotely to ensure an immediate response 24 hours a day, using the GPRS network.
Expressworld Couriers, who are based in Holland, has established a partnership with the German Der Kurier network. This enables a 4 hour response to be attained throughout the region with delivery next day before 10:00 am to the Life Sciences labs. All local depots throughout the region are live connected via the web using NetDespatch. Jobs are received online with manifests and bar coded consignment labels being printed locally ready for collection of the stem cell consignments. This eliminates all paperwork and the pre-labelling ensures data integrity and accuracy; crucial for such important consignments.
"NetDespatch has provided us with the perfect answer to a highly complex logistics challenge. Velocity web services provide instant electronic interchange and delivery management across the entire region; a virtual network that has allowed us to eliminate paperwork and provide an unrivalled rapid response service" says Milko Kriek, Commercial Director at Expressworld Couriers. "The wireless PDA capability is an added bonus that gives Life Sciences much more operational freedom and further enhances customer service."