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Hand Held Products, the global leader in image-based data collection, announced that its EMEA Service and Repair Department has achieved the ISO 9001-2000 certification.
After an intensive auditing process, the Eindhoven-based department was able to conform on every single aspect of the ISO standard. The ISO 9001-2000 certification means that the organisation has a quality system in place that guarantees that all customer requirements are met, whilst constantly maintaining a high level of quality and conforming to regulatory requirements.
For Hand Held Products, this qualification underlines the ambition to ensure and exceed standards. The aim is to set the EMEA Service and Repair Department as an example for service and repair partners across the EMEA region. Partners can make use of the knowledge at the center to equip their repair facilities and to make these for example ESD safe.
"We are very proud that we have successfully completed the auditing process. It means that our Service and Repair Department offers the highest possible level of service. It also emphasises the commitment to quality we have throughout the entire organisation", said Roel Vreeburg, Hand Held Products' senior vice president international sales, marketing and services for Europe & Asia. "It has been a long journey but a very worthwhile one. The fact that we were not required to perform any corrective actions to achieve the standard made it even more special."