Sidewinder, a division of SPL WorldGroup Inc., helps Comet Enhance Customer Service with real-time scheduling

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Sidewinder, a division of SPL WorldGroup Inc., recently announced that Comet plc,the second largest electrical retailer in the UK and part of KESA Electricals plc, has selected Sidewinders RealTIME  Scheduler (now called SPL Enterprise Scheduling Solution) to improve its operational efficiencies and enhance customer service in home delivery and after-sales service operations.

With more than 250 stores throughout the UK, Comet manages a fleet of home delivery vehicles, drivers and support staff and a large team of after-sales service engineers who provide a comprehensive service to its customers.

As Sidewinder embarks on this innovative project with Comet the initial priority is to improve operational efficiencies by optimizing the scheduling and routing of both home delivery vehicles and engineering teams.

Phil Heaton, Head of Services at Comet, explained, "We searched the market to find the right product to improve operational efficiencies and offer our customers the best possible service in home delivery and after-sales service. Sidewinder's RealTIME Scheduler will allow us to do this, whilst also reducing mileage and our impact on the environment

Larry Hagewood (pictured), SPL WorldGroup President and CEO said, Were very proud to welcome Comet plc as our first new customer since we acquired Sidewinder, and we look forward to helping this progressive electrical retailer meet both its short and longer term business objectives of excellence in customer services.

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