New Contract with Unisys to Deliver Seamless After-Market Service Parts Supply Chain
DHL, the worldwide leader in global express delivery and logistics, today announced it has been selected by Unisys Corporation (NYSE: UIS) as global lead logistics provider (LLP) for post-sales replacement and service of parts, or 'after-market' service logistics. The contract, with a term of up to 7 years, consolidates Unisys logistics service operations from more than 100 service providers to a comprehensive logistics solution through DHL. The implementation of the new service agreement began this spring.
The agreement combines DHL's global service parts logistics and distribution network capabilities with Unisys worldwide technology services and solutions. DHL will streamline Unisys logistics processes by managing the inventory and distribution of high technology and electronics replacement parts, and by providing reverse logistics services for Unisys maintenance service customers from more than 270 DHL Strategic Parts Centers in 55 countries. DHL's transportation services for Unisys will include DHL's same day, Express, Ground and Freight services.
Beginning in calendar year 2007, DHL will transition Unisys onto DHL's global service parts logistics technology platform. This new state-of-the-art system was released last year to enable monitoring, management and inventory level reporting across regions, providing visibility into status of orders throughout the supply chain from multiple vendors.
"With thousands of service requests per day from our clients around the world, it was imperative for Unisys to streamline our service logistics process through a reliable provider with a strong global network," said Tom Sunseri, vice president and general manager, Service Supply Chain Operations, Unisys. "This agreement builds on a relationship with DHL that has successfully supported our business model and growth over several years, and we look forward to extending the exemplary customer service and the flexibility and scalability of these services to a wider, global customer base."
Unisys has historically provided a selection of support services options to its customers, such as mission-critical support, field service, maintenance, and repair -- with one of many third-party logistics providers around the world. With the new agreement, Unisys will have the ability to provide its full array of service options through DHL as its lead provider, matching the complex service requirements of each customer, and eliminating the need to assign service orders to third-party providers across multiple systems.
"This agreement demonstrates a growing trend among manufacturers and technology service providers to outsource global logistics to a lead provider," said John Allan, CEO, DHL LOGISTICS division. "This relationship demonstrates how DHL leverages its global footprint and transportation network to serve one of the world's largest service parts operations to support their global reach with customized spare parts supply chain solutions designed with their needs and their customers' needs in mind."
DHL has provided services for Unisys since 1997 and currently handles service parts logistics for Unisys in Australia, several countries in Europe, and in most of Latin America. The new contract will extend DHL services into Europe; North and South America; the Middle East and Africa; and the Asia Pacific region. The flexibility and scalability of DHL's comprehensive offering will help enable Unisys to simplify service to clients while moving into new markets quickly and reliably.