FWL Technologies launches its Workflow solution to shipping lines and agencies following its highly successful introduction in the freight management sector.
Stephen McCartney, Director of Sales & Marketing explains: "The Workflow concept has been tried, tested and proven by users of our freight management solutions. The benefits are now being extended to the deep sea sector, employing the same proven approach, but tailored specifically to the needs of Shipping Lines and Agents."
Improved control - work never gets misplaced, overlooked or stalled, and it needs far less management intervention. Workflow is a natural extension of track-and-trace, showing the progress of activities rather than just the progress of the cargo. In real life, things change and workflow anticipates the implications of change as it happens, right down to such things as the implications of vessel delays on stevedoring requirements.
Improved productivity - panic measures are eliminated and, when key staff are absent, it is so much easier to reassign work, with everyone informed. Because staff are guided through complex procedures, training costs are cut and temporary staff are quickly productive, without close supervision.
Enforcing standards - designed specifically for deep sea shipping, workflow is also flexible, with templates built around such things as partner, trade lane, service level, project. Workflow enforces standards, consistency, discipline and predictability of service.
According to McCartney, another key benefit is better use of management time, allowing managers to quickly identify, intervene and resolve situations before they become an issue to the customer. Bottom line, workflow means improved customer service at lower cost; responding faster, anticipating issues, keeping the customer or the Principal better informed.
The Workflow Module is available in the next release of fulfillmentSCE Shipping & Agency, the leading integrated software solution for liner shipping companies, NVOCCs, liner agents and third party agents.