Research undertaken by Cranfield University, together with eleven European partners as part of the BEST project (Better Enterprise System Implementation), has found over 60% of IT system implementations fail because many organisations neglect the organisation and people changes introduced by new technology.
Dr Ip-Shing Fan, a senior lecturer at Cranfield University, said: "Companies invest a lot of money in IT and often receive negative business benefits. You can, for instance, have a perfect IT system running but no one actually uses it correctly.
"With the increasing commercial pressure to implement enterprise systems, as well as the policy directive of the eEurope 2005 objective, urgent help is needed to improve the likelihood of IT success."
In order to equip managers of the future with the practical skills needed to ensure the success of such IT implementations, Cranfield University has development a Masters level course in Enterprise System Implementation.
Chaley Warne of IT consultancy gedas uk ltd said: "I wish this course had been available when I started my career. The socio-technical perspective would have helped me to deliver more business-focused solutions. I would recommend this course to all who need to integrate IT into businesses and vice versa."
The course supports those who need to manage the integration of technical information and communication technology systems within a range of manufacturing, commercial business and public service organisational contexts.
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