MCA Solutions, designed specifically with customer-centricity in mind, offers the most differentiated functionality at present, according to AMR Researchs new report: Service Parts Planning Vendor Landscape: Managing the Service Level and Inventory Investment Tradeoff. MCA earned the highest rating across all four categories of functionality for customer-centric businesses.
In the report, AMR Research defines customer-centric businesses as those that distribute component or subcomponent parts to stocking locations that serve installed bases of customers directly, and AMR Research also noted in the report that customer-centric industries such as A&D and high tech are driving functional evolution.
MCAs powerful Service Planning and Optimization (SPO) suite is being used by leading customer-centric companies in aerospace, defense and high tech, including The Boeing Company, Rockwell Collins Inc., Lockheed Martin Corp., KLA-Tencor, and Cisco Systems, Inc. These implementations consistently deliver millions of dollars in savings every year.
To complete the report, AMR Research interviewed 15 software providers and more than 20 companies using SPP applications. The following trends were identified:
Customer requirements have matured, with companies demanding not only fill rate performance, but also specific SLAs that dictate response times and system availability.
The market for service parts planning software is heating up as companies look to keep pace with rising expectations for service delivery.
AMR Research shows the SPP software market was $105M in 2004, with 20% growth predicted for 2005.
AMR Researchs report validates exactly what were seeing in the marketplace and explains our increasing market momentum, said Bob Salvucci, president and CEO of MCA Solutions. Leading service organizations are quickly realizing that traditional ERP and SCM solutions wont do; theyre looking for a comprehensive solution that is focused on delivering differentiated service to the end customer, immense savings and much higher customer satisfaction.
*AMR Researchs June 2005 report on Service Parts Planning Vendor Landscape: Managing the Service Level and Inventory Investment Tradeoff by Ken Ruggles, Janet Suleski and Dineli Samaraweera.