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Barcode scanning equipment and mobile computers are now used in all aspects of the parcel delivery process. One company that has benefited from the efficiencies they provide is Condor Logistics. The company selected Dolphin 9500 terminals, manufactured by Hand Held Products and supplied by ExPD (Expert Peripheral Designs Ltd), for its new tracking and proof of delivery system.
Condor Logistics is a freight forwarding company which operates from mainland UK to the Channel Islands. Its Solihull cargo centre offers secure warehousing, and its Portsmouth site also offers bonded warehousing and inventory management facilities. Condor is committed to high standards of customer service and on time deliveries. As a result, the company decided to implement an intuitive proof of delivery system for its commercial and consumer customers, so that it could provide precise information about the status of their parcels.
Condor chose ExPD, a leading independent provider of barcode solutions, to facilitate the implementation of the project. Steve Colwell, Systems Manager of Condor Logistics, explains: The technical knowledge, customer support and responsiveness displayed by ExPDs team gave us confidence in their ability to implement this turnkey solution seamlessly.
ExPD fitted the warehouses with an RF data collection system for the operations at Solihull and Portsmouth. The items are then scanned as they are put onto the ship or container at Portsmouth and again when they reach the Channel Islands. For the final part of the parcels journey, ExPD opted for Hand Held Products Dolphin 9500 terminals, as these were the only products in the marketplace that met Condors precise requirements.
The Dolphin 9500 is a highly sophisticated, feature-rich mobile computer that is packed with technology. This includes an Intel X-Scale processor; a Microsoft Windows Pocket PC platform; Hand Held Products Adaptus imaging system; an industry-leading triple wireless radio design, and the latest GSM/GPRS technology. This ensures that users have instant access to information at any time, and from anywhere.
The Dolphins had to be particularly rugged as they are used in a busy warehouse environment. Their state-of-the-art data capture and image capture capabilities enable them to secure images of any damaged parcels and to accept a signature at the point of delivery. The data are synchronised on an hourly basis when the delivery vans return to the depot, giving the customers access to accurate information about the location of the goods.
Steve Colwell concludes: The primary benefits of installing this end-to-end solution have been the reduction in error rates, increased speed and accuracy, and up-to-date information about the location and condition of specific parcels. We can now guarantee that we can provide exceptional service and delivery information for our customers.