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Voxware, Inc. (OTC: VOXW), a leading supplier of voice-based solutions for the logistics workforce, announced that Argos, one of the UK's leading multi-channel retailers, has selected Voxware's flagship product, VoiceLogistics, and is nearing the completion of its first phase deployment involving approximately 200 workers at Argos' Basildon, Mossend, and Wolverhampton facilities. The initial full rollout site, which was a brown field site at Mossend, was the best new technology start-up in Argos' history. Mossend quickly surpassed other sites in pick rates. By October 2005, Argos plans to roll out voice with Voxware further across the network.
"We've achieved a greater than 99.8% accuracy rate in the DCs that have deployed Voxware's VoiceLogistics, which is higher than non voice DC's," stated Eddie Mcgilveray, the WMS Project Manager at Argos. "We've also seen a productivity increase in picking through the changes in process that voice allows, which is impressive, considering that labor standards were already in place. In addition, our training time has decreased significantly as a result of implementing voice."
Argos has established a very strong, trusted brand focused on choice, value and convenience. The company's supply chain strategy helps set Argos apart from its competitors. VoiceLogistics offers greater efficiencies, which enables Argos to compete more effectively on price. In addition, the accuracy that Argos has achieved with VoiceLogistics means that stores are receiving the right products at the right time, which increases customer satisfaction.
"We are very pleased that a market leader like Argos has chosen Voxware as a key enabler of its supply chain, and even more pleased at the quantifiable results they have achieved," said Thomas Drury, Voxware CEO. "The UK is already a very strong market for Voxware's VoiceLogistics, and this commitment by Argos affirms our leadership position and increases our momentum."
VoiceLogistics also enables Argos' users to use their own languages and dialects and the real time data and accuracy that voice offers has decreased replenishment time and the number of replenishments made. In addition, replenishment rates are far better than when Argos was using a paper-based system. Work is currently underway to understand the possibilities for voice in all other aspects of the warehousing operations with a view to maximizing the return on investment and choosing the right technology for the right operations
"We intend to maximize the use of voice throughout the distribution centre," continued Mcgilveray . "As we deploy more applications, we increase the return on our investment. Thus, we fully intend to make use of idle units with other applications during off-peak times."