As companies look for ways to grow revenue and reduce costs, increasing attention is being focused on the many mobile workers field service and transportation personnel, merchandisers and service technicians who interact on a daily basis with customers, suppliers and partners.
Across a wide range of industries, such as transport & logistics, consumer packaged goods, industrial products, medical devices, pharmaceuticals, and field service, a new opportunity has emerged for cost containment and profitable growth.
The advent of innovative technologies for developing and deploying industrial strength mobile solutions is delivering significant benefits to organisations. Instead of inefficient paper systems or cumbersome notebook computers, companies can now arm their mobile remote workforce with up to date information on a convenient, user friendly, fit-for-purpose handheld device.
Utilising the power and flexibility of the O4 solution components Sandpiper has developed a generic delivery confirmation solution.
Designed with the intention of providing a cost-effective, fast-track deployment with standard functionality the solution enables organisations currently employing paper-based logistics processes in conjunction with back-office systems to realise the benefits of automating the delivery schedule management and delivery confirmation processes.
Increasingly higher customer expectation levels surrounding delivery service levels are now driving logistics organisations operating within the supply chain to investigate the means of acceding to these expectations.
The primary benefactor is usually not the organisation deploying automated force operations, but their customer. The internal capital investment benefit to these organisations is often not compelling but they recognise the potential cost and risks of not deploying field force automation resulting from lost business opportunities.
As a means of providing a technology progression the Sandpiper Standard Proof of Delivery Solution can significantly help to meet these objectives of providing improved customer service levels.
The benefits of automating field activity add up quickly
Reduce operating costs by eliminating paper, postage, and data entry expenses
Accelerate speed of information flow by eliminating duplication of effort and manual data collection and reporting
Improve visibility of field activities by receiving information throughout the day
Standardise field processes by implementing defined processes within the solution
Assist the field workforce representatives to be more effective by providing up to date information from enterprise computer systems
Enhance communications with the field through increased speed, accessibility, and timeliness
Improve reporting and analysis including time and motion analysis, and increase field force accountability.