PartsArena Fit For The Task

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PartsArena, the mobile technical content solution developed by software house Infomill, has added a vital string to its bow. Work on integrating the solution with TBS Taskmaster has been completed and now the two systems run as a single complete solution. The result means that TBS Taskmaster users are now able to further improve efficiency and reduce wrongly-ordered parts, while PartsArena users are able to order replacement items directly through Taskmaster.

Customers who use TBS Taskmaster, a leading mobile service management solution, are now able to add PartsArena functionality to their system. Using the full Taskmaster PartsArena solution, organisations can now communicate information wirelessly with their field workers. These workers can identify parts from exploded diagrams using PartsArena, then at the touch of a button order them from their own stock using Taskmaster. The solution can run on anything from a laptop to a Pocket PC device.

The whole process is seamless and simple to carry out. The result is that mobile engineers will be able to ensure higher levels of first-time fixes and less wrongly-ordered parts.

"PartsArena was designed to work with CRM and Service Management systems," comments Infomill's Software Director Adrian King. "Because of the flexibility of both our and TBS' systems, the technical side of the integration has been a smooth process."

Mobile engineers can benefit from PartsArena as a standalone product. Being able to carry around an entire library of manuals is obviously extremely useful for people in the field. With PartsArena, over 50,000 pages of information (including parts diagrams, service manuals, installation instructions and safety bulletins) can fit on a Pocket PC device. In paper format that would weigh over 200kg. However, when linked with TBS Taskmaster the benefits of remote parts ordering are fully realised.

The first use of the integrated solution has been deployed with Winterhalter the world's largest commercial dishwasher manufacturer. Their engineers will now be able to ensure that they get the right parts ordered and first-time fixes ensured.

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