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HHP (Hand Held Products), the worldwide leader in image-based data collection solutions, has launched a new European website specifically designed to offer localised information to its partners and customers in the EMEA region.
Via www.hhp.com European visitors can access information on HHP and its products in either French, German or English. In addition, the site will provide local news and announcements.
A key feature of the new website is the secure area for partners which offers relevant information for channel partners, such as EMEA product news and updates, up-to-date product pricing, data sheets for the entire range of solutions, information on HHP training sessions and background information on technologies, such as White Papers.
The partner pages also feature an online e-Shop where Authorized Service Centres can order spare parts. Other new features include Fedex order tracing and RMA (return materials authorisation) tools, designed to enable channel partners to trace the products sent to them and also automate the return of goods.
Both the website and the partner pages feature an intuitive, easy-to-use search tool allowing users to find information via different routes, for example information on specific products by selecting the type of technology, the product name or the industry the product is to be used in.
Simply put, the new website offers our partners additional information, however putting the information on the website is not enough users need to be able to find this data quickly and intuitively. The new search tool we have developed makes sure the information users are looking for is never more than a few clicks away, said Patrick Nijhof, HHP Web and CRM Project Manager EMEA. The site also offers an insight into product transport and the return of goods, by means of the Fedex order tracing and RMA tools. I believe the online availability of this wealth of information will result in considerable time savings for both our partners and the HHP sales and support teams.
The new EMEA website, including the partner site, is now live. Please visit the new site via www.hhp.com.