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Vocollect and its partner VoiteQ, the UK's leading provider of voice-directed distribution systems for warehousing and industrial applications, today announced that Premier Decorations, the UK's number one supplier of Christmas decorations and seasonal products, is deploying Vocollect's Talkman T2 voice terminals and VoiteQ's Voiceman middleware system within its warehouse in Wrexham. Working closely with Christian Salvesen, who designed the state-of-the-art warehouse, VoiteQ tailored a voice-directed picking and replenishment solution to match Premier's requirements.
Supplying to customers ranging from major high street stores to independent retailers, Premier Decorations understand the need for efficiency, particularly in the run up to Christmas where timeframes are tight and through-put increases by an additional half a million cases. With this in mind, Premier chose the VoiceMan solution using Vocollect's world renowned Talkman systems to take advantage of the tried and tested interface into Christian Salvesen's host system. In addition, the system will react to a rapid increase in business, without impacting on service to its customers.
The voice-directed system was chosen to improve the picking and replenishment processes, previously based on paper and allows order pickers to receive picking instructions via their headsets. The 'Hands-free, Eyes-free'T solution eliminates the need for warehouse employees to 'return to base' to collect new lists and since implementation, Premier has seen conclusive gains in accuracy and productivity.
"Timing is crucial around any seasonal occasion," said Ron Athwal, logistics operations manager at Premier Decorations. "We're committed to providing an excellent service to our customers and with added volumes, our reputation hinges on our ability to perform efficiently. By implementing VoiteQ and Vocollect voice systems, we can increase productivity by reducing stock-outs, and the access to real-time information makes a huge difference on our ability to keep people and products moving," added Athwal.
"By choosing VoiteQ's integrated voice system, Premier Decorations are receiving a solution that is proven to increase accuracy and productivity," says Greg Tanner, managing director, Vocollect Europe. "We're pleased to add Premier Decorations to our customer list, as its emphasis on customer service truly reflects our own."