Symbol Technologies, Inc. (NYSE:SBL), The Enterprise Mobility Company, today introduced the first in a new family of durable enterprise digital assistant (EDA) products specifically designed for business essential applications within the enterprise environment. Targeting the growing mobile enterprise market, the new Symbol MC50 with Windows Mobile software was created for mobile workers within organizations that are seeking to capture, move and manage information at the point of business activity in order to increase productivity and efficiency, while improving customer responsiveness and satisfaction.
The business case for an enterprise digital assistant is found inthe productivity increases that come from giving workers secure connectivity to corporate data regardless of their location," said Kevin Burden, program manager of mobile devices at IDC. "Organizations moving towards mobile application enablement are growing more strict in their requirements, and will increasingly look only to devices that fulfill the security, manageability and functional demands of their applications."
The MC50 enterprise device is ideal for mobile professionals who are not working at a desk or stationary location and need real-time access to people and information while they are on the move. Equipped with integrated wireless LAN (Wi-Fi) connectivity and data capture options, including 1D and 2D bar code scanning and image capture or one megapixel color camera configurations, the MC50 is designed for in-facility, real-time communication, data capture and VoIP telephony, enabling decision making at the point of activity.
Some key examples of the mobile enterprise professional who would use the MC50, include a retail manager on a sales floor, who would monitor and manage merchandise pricing, availability and other real-time retail management applications; sales people responsible for business processes and compliance management; IT managers who oversee the maintenance of enterprise technology assets (e.g., server farms, network operation centers or data storage facilities); and supply chain management professionals needing real-time interaction with enterprise systems.
Symbol developed the MC50 enterprise digital assistant with a combination of integrated features and technologies for mobile executives and managers to make quick, real-time decisions, said
Mobile Device Management
Control and management of mobile devices on the corporate network are major concerns among IT managers and executive decision makers and Symbol directly addresses these concerns by providing the ability to completely manage the MC50 through Symbols Mobility Services Platform (MSP). Symbols MSP is an integrated solution that provides unified enterprise-wide management of mobile devices and wireless network infrastructure.
The Symbol MC50 can be equipped with an MSP agent that will collect and monitor device performance information and then deliver status in real-time to a centralized Symbol MSP console. This feature will help customers better address the growing challenges associated with rolling out, managing and maintaining enterprise mobility systems. With the MSP, enterprise operations personnel can rapidly deploy new devices, like the MC50, provision software upgrades and fixes with a single command, as well as perform remote user support and diagnostics.
The Symbol MC50 incorporates Microsofts Windows Mobile 2003 Second Edition software and integrated Wi-Fi networking. The MC50, which features industry-standard-based and Symbol wireless security capabilities, also includes integrated
voice capability with an optimized-for-voice electrical and mechanical design. With the MC50, voice over IP (VoIP) solutions can be deployed enabling in-building and on-campus communications for real-time responses and improved customer satisfaction.
Symbols Global Services Division offers services designed to maximize uptime and meet the support requirements of mobile products in the enterprise. Services developed to meet the specific needs of the MC50 in an enterprise setting include Service Center Bronze for support, timely repair, and maintenance and Service Center Gold for an even quicker and efficient next-day replacement option.