Service-Centric Organizations Worldwide Gain Momentum with Epicor

Epicor Software Corporation (NASDAQ: EPIC), a leading provider of industry-specific enterprise software solutions for midmarket companies, has announced that project-focused businesses worldwide continue to turn to Epicor to gain improvements in project accounting, resource utilization and realization, and effective opportunity and bid management. Epicor for Service Enterprises customers have reported savings of at least one day per month in reduced administrative effort for time and billing, converting an overhead expense of an average $1,000 per resource per month into billable time; as well as a 90% improvement in production time for project reports.

An end-to-end enterprise service automation (ESA) solution, Epicor for Service Enterprises has been selected by companies throughout the United States and across the globe including Datatel, Inc. (Virginia), Clinphone (United Kingdom), SMEC (Australia), K Concepts (South Africa), The Innovation Group (Connecticut), Streamserve Inc. (Sweden), Carter and Carter (United Kingdom), and INCODE, a subsidiary of Tyler Technologies, Inc. (Texas).

Datatel, Inc., a leading provider of information management solutions for higher education, sought to advance the productivity and profitability of its 600-strong professional services organization and streamline business operations across the organization. Supporting some 600 client institutions throughout North America, Datatel required a solution that could effectively manage project engagements while enabling connectivity to its financial, operational and customer information systems.

The end-to-end integration was fundamental in our decision to implement Epicor for Service Enterprises, said Elizabeth Murphy, vice president of Professional Services at Datatel. In addition to providing tremendous flexibility from an infrastructure standpoint due to its services-oriented architecture, Epicor for Service Enterprises will put the tools our people need in their hands. We see this as an opportunity to take some major leaps forward as a professional services organization.

Epicor for Service Enterprises provides a single source for managing and automating every aspect of the project-focused organization including bid management, engagement delivery, resource management, project accounting and portfolio management. By connecting every resource in the organization, Epicor for Service Enterprises enhances productivity from all sides, for maximum performance and profitability.

ClinPhone, a specialist Clinical Technology Organization (CTO) working with the leading global biotech and pharmaceutical organizations, needed a solution to rationalize the business processes of its rapidly growing global operations. Using Internet and telecoms technologies to manage its customers' clinical trials data, ClinPhone's products are currently being used in 331 trials spanning 80 countries and in 70 languages.

"Operating on such a vast scale means that we need the most efficient and reliable management tools available to us to manage our diverse projects", says Steve Kent, Group Finance Director, ClinPhone Group Ltd. "It is vital that the systems we choose are secure, flexible and scaleable. Epicor's enterprise software will help us further maximize our reputation for first class customer service by streamlining the flows of management information across the organization."
Carter and Carter, the world's leading outsource solutions provider to the automotive industry with operations in the U.K., North America, Germany, Australia and Japan, is working with Epicor Value Added Reseller (VAR) Epaccsys to fully leverage the flexibility of the solution's adaptable business architecture. "Epicor for Service Enterprises will provide us with the flexibility and functionality to accommodate the diverse project portfolio managed across our multinational operations," said Julie Pomeroy, Group Finance Director for Carter and Carter.