Voice activated technology is gaining greater prominence in the warehousing industry. It is seen by some as the source of a new generation of operational improvements in the warehouse, especially for activities like picking.
The robustness and maturity of the technology is now beyond question, it having been proven in numerous installations around the world. Understanding the benefits is crucial in ensuring the technology is successful in any particular installation. There can be some confusion as to what can be expected from the technology. Different starting points mean different degrees of improvement and, as a consequence, different pay back periods. This is important because it tells us how to set appropriate levels of expectation of the technology.
This white paper examines these issues and provides clarification of how the benefits are derived. It suggests how expectations should be set depending on the context within which voice technology is used.